Course overview
Public institutions face growing pressure to deliver measurable results with constrained budgets.
This course covers performance management, service delivery improvement, and accountability systems tailored to public sector realities.
Course objectives
- Apply performance management frameworks suited to public institutions
- Design service delivery improvements within constrained budgets
- Strengthen accountability systems for public sector reporting
Who should attend
Civil servants, county government officers, and public agency staff.
Course content
- Public sector performance management fundamentals
- Service delivery improvement strategies
- Accountability, transparency and public reporting
Improving Public Service Delivery Systems
- Diagnosing service delivery bottlenecks
- Designing citizen feedback mechanisms
- Reporting performance to oversight bodies
General notes
- Case studies drawn from county and national government reforms.
- Group registration discounts available for public agency teams.
Frequently asked questions
1. Is this course open to county government staff?
Yes, the course is specifically designed to be relevant to both national and county-level public institutions.
2. Can this be delivered in-house for our department?
Yes, in-house delivery tailored to your department's specific service delivery challenges can be arranged.
Schedule & fees
| Dates | Location | Duration | Fee (USD) |
|---|
| 24/08/2026 - 28/08/2026 |
Nairobi, Kenya |
5 Days |
$0 |
| 26/10/2026 - 30/10/2026 |
Virtual (Zoom) |
5 Days |
$0 |